Course Catalog | Dynamics 365 CRM Solutions

Browse our course catalog and find the perfect training to boost your Dynamics 365 CRM Solutions skills

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Booster
Dynamics 365 CRM

Core Dynamics 365 Sales Foundation

Build your Dynamics 365 Sales implementation skills: environments, solutions, customisation, integrations and data migration in this self-paced booster

Booster
Dynamics 365 CRM

Core Dynamics 365 Sales Specialist

Master Dynamics 365 Sales configuration, sales cycle management and forecasting with this hands-on self-paced specialist booster for consultants

Webinar
Dynamics 365 CRM

MB 230 Microsoft Dynamics 365 Customer Service

Prepare for MB-230 with Microsoft MVP Feridun Kadir, covering Dynamics 365 Customer Service, omnichannel, SLAs and Power Platform over 3 days

Webinar
Dynamics 365 CRM

MB-240 Microsoft Dynamics 365 Field Service Functional Consultant

Learn Dynamics 365 Field Service with Microsoft MVP Feridun Kadir, covering resource scheduling, configuration and incidents in one day

Webinar
Dynamics 365 CRM

MB-280T01 - Configure Dynamics 365 Customer Experience Model-Driven Apps

Learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.

Webinar
Dynamics 365 CRM

MB-280T02 - Empower Sellers with Dynamics 365 Sales and Microsoft Copilot for Sales

Learn how to accelerate sales teams’ efforts with relationship-building tools and AI-driven insights, combining Dynamics 365 Sales capabilities with Microsoft Copilot for Sales.

Webinar
Dynamics 365 CRM

MB-280T03 - Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights

Learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys

Webinar
Dynamics 365 CRM

MB-910 Microsoft Dynamics 365 Fundamentals CRM

This Microsoft Dynamics 365 training provides the fundamentals of Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service and Dynamics 365 Project Operations.

Expert Session
Dynamics 365 CRM

Monthly Customer Insights Journeys Update: Stay Current with Every Microsoft Release

Stay current with Dynamics 365 Customer Insights Journeys with MVP Malin Martnes. Monthly release updates, new features and practical insights, every month.

Expert Session
Dynamics 365 CRM

Provisioning Test & Demo Environments for Power Platform and Dynamics 365

Learn how to get and set up Power Platform and D365 test environments with Chris Parkes. Free vs paid options, smart choices in 60 minutes.