Course Catalog | Dynamics 365 CRM Solutions
Browse our course catalog and find the perfect training to boost your Dynamics 365 CRM Solutions skills
AB-210 Accelerate Sales Pipelines with AI in Dynamics 365
AB-210T00 training: master Dynamics 365 Sales AI, from lead scoring and AI agents to forecasting, dashboards, Power Platform and Copilot Studio integration
AB-250: Transform Contact Center Experiences with AI in Dynamics 365
AB-250 is a hands-on course preparing you for the Dynamics 365 Contact Center AI Engineer exam, covering channels, AI agents, and analytics.
Best Practices in Developing Model-Driven Apps
Learn Power Platform model-driven app best practices with Chris Parkes. Dataverse, solution layering, table design and naming conventions, in 60 focused minutes.
Build & Extend Copilot Agents with Copilot Studio
Extend Copilot with Copilot Studio with MVP Marco Totovic. Components, multi-channel deployment and building journeys for CE and Power Platform pros, in 60 minutes.
Copilot for Power Apps: Build Smarter, Faster, Better
Learn Copilot for Power Apps with MVP Marco Totovic. AI-driven app development, key features, real limitations and a live build, in 60 focused minutes.
Copilot for Power Automate: Smarter Automation Starts Here
Explore Copilot for Power Automate with MVP Marco Totovic. Intelligent flow creation, real capabilities, honest limitations and a live build, in 60 minutes.
Core Dynamics 365 Sales Foundation
Build your Dynamics 365 Sales implementation skills: environments, solutions, customisation, integrations and data migration in this self-paced booster
Core Dynamics 365 Sales Specialist
Master Dynamics 365 Sales configuration, sales cycle management and forecasting with this hands-on self-paced specialist booster for consultants
Deploying Model-Driven Apps: Choosing the Right Pipeline for Your Requirements
Choose the right deployment pipeline for Power Platform model-driven apps with MVP Marco Totovic. Power Platform vs Azure DevOps pipelines, in 60 minutes.
MB 230 Microsoft Dynamics 365 Customer Service
Prepare for MB-230 with Microsoft MVP Feridun Kadir, covering Dynamics 365 Customer Service, omnichannel, SLAs and Power Platform over 3 days
MB-240 Microsoft Dynamics 365 Field Service Functional Consultant
Learn Dynamics 365 Field Service with Microsoft MVPMark Christie, covering resource scheduling, configuration and incidents in one day
MB-280T01 - Configure Dynamics 365 Customer Experience Model-Driven Apps
MB-280T01 retired July 31, 2026. AB-410 is the closest continuing path for Dataverse and model-driven app configuration skills.
MB-280T02 - Empower Sellers with Dynamics 365 Sales and Microsoft Copilot for Sales
MB-280T02 retired July 31, 2026. AB-210 is the official successor, covering Dynamics 365 Sales with AI agents and Copilot built in.
MB-280T03 - Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights
Learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys
MB-910 Microsoft Dynamics 365 Fundamentals CRM
This Microsoft Dynamics 365 training provides the fundamentals of Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service and Dynamics 365 Project Operations.
Provisioning Test & Demo Environments for Power Platform and Dynamics 365
Learn how to get and set up Power Platform and D365 test environments with Chris Parkes. Free vs paid options, smart choices in 60 minutes.