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Privacy Policy

This Privacy Policy explains how Companial ("we", "us", or "our") collects, uses and protects your personal data when you visit learning.companial.com (the "Platform"). When we refer to "Companial" in this policy, we mean the global group of Companial companies acting as Data Controllers.
Please contact us at privacy@companial.com if you have any questions about our privacy practices.

1. What Information We Collect

Information you provide directly

  • Your name, email address, company name and other contact details when you submit a contact form or register for a training
  • Any other information you choose to provide when contacting us

Information collected automatically

  • Browser type, device type and operating system
  • IP address and approximate location
  • Pages visited, time spent on pages, and navigation behaviour
  • Referral source (how you arrived at our site)
We do not intentionally collect personal data from individuals under the age of 16.

2. How We Use Your Information

We use your personal data for the following purposes:
  • To respond to your enquiries and contact form submissions
  • To process registrations for webinars, training sessions and learning programmes
  • To send confirmation and informational emails related to your training
  • To analyse and improve the performance and usability of our Platform using anonymised analytics data
  • To comply with applicable legal obligations

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:
  • Contract — processing is necessary to deliver a service you have requested
  • Legitimate interests — to operate, maintain and improve our Platform
  • Legal obligation — where required by applicable law
  • Consent — where you have explicitly given consent, such as for analytics cookies

4. Who We Share Your Data With

We do not sell, trade or otherwise share your personal data with third parties, except with the following trusted service providers:
  • Google LLC — we use Google Analytics (via Google Tag Manager) to collect anonymised usage data. Google may process data on servers outside the EEA. Please refer to Google's Privacy Policy for further details.
  • Microsoft — email delivery via Microsoft Graph API for transactional emails.
  • TalentLMS — our learning management system used to deliver Booster training programmes. Data shared is limited to what is necessary to enrol and manage your access.
  • Mollie — payment processing for training purchases, handled via our checkout platform. Please refer to Mollie's Privacy Policy for further details.
  • Cloudflare, Inc. — we use Cloudflare Turnstile for bot protection on our contact and subscription forms. No persistent cookies are placed. See Cloudflare's Privacy Policy.
  • Professional advisors — such as legal, tax or audit advisors where necessary.
  • Public authorities — where required by law.
Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary:
  • Contact form submissions: up to 2 years from the date of submission
  • Training registration data: for the duration of the training relationship and as required by law thereafter
  • Analytics data: as governed by Google Analytics retention settings (default 14 months)
When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Under applicable data protection law (GDPR), you have the right to:
  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your personal data (right to be forgotten)
  • Restrict the processing of your data
  • Object to processing based on legitimate interests
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at privacy@companial.com. We will respond within 30 days.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority. In Belgium, this is:
Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35
1000 Brussel
www.gegevensbeschermingsautoriteit.be

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

8. Cookies

We use cookies and similar tracking technologies on our Platform. Please refer to our Cookie Policy for full details on what cookies we use and how you can manage your preferences.

9. Contact Details

For any questions about this Privacy Policy or to exercise your rights, please contact us at:
Plataan BV (Companial)
Corda Campus Hasselt
Kempische Steenweg 293/12
3500 Hasselt, Belgium

Vat number: BE 0871.927.060
Tel.: +32 (0)11 236 907
privacy@companial.com