MB-280T01 - Configure Dynamics 365 Customer Experience Model-Driven Apps
MB-280T01 – Configure Dynamics 365 customer experience model-driven apps retired on 31 July 2026.
Microsoft has not named a direct successor course for this specific module. The closest continuing path for the Dataverse and model-driven app skills it covered is AB-410 — Build Intelligent Applications, which builds on the same data modeling and app configuration foundations, with AI-first capabilities built in from the start. If you're planning your certification path around these skills, AB-410 is where Microsoft is heading next.
With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights. In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course prepares students towards the MB-280 certification exam.
PLEASE NOTE: If you are planning to attend or have attended PL-200, this course covers the same content. If you are looking for more basic information on Model-driven apps, this course is for you.
1. Get started with the Dynamics 365 customer experience suite of products
- Create a powerful customer experience with Dynamics 365 apps
- Design an integrated solution with the Power Platform and ERP apps
- Work with Copilot in the Dynamics 365 customer engagement apps
2. Get started using Microsoft Dataverse
- Work with environments
- Introduction to Microsoft Dataverse
- Create and manage tables in Microsoft Dataverse
- Create and manage columns within a table in Microsoft Dataverse
- Work with solutions
3. Create relationships, business rules, calculations, and rollups in Microsoft Dataverse
- Create a relationship between tables in Microsoft Dataverse
- Define and create business rules in Microsoft Dataverse
- Create and define calculation or rollup
4. Configure forms, charts, and dashboards in model-driven apps
- Visualize data with Dataverse views
- Configure forms for model-driven apps
- Configure charts and dashboards for model-driven apps
- Configure and customize a model-driven app
- Customize the command bar in model-driven apps
5. Import and export Microsoft Dataverse data
- Use Power Query to load data in Dataverse
- Use Microsoft Word and Excel templates with Dataverse
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Who is this course for?
This course is designed for IT or marketing professionals who want to learn how to leverage model-driven applications, Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft 365 Copilot for Sales for their organizations. Students should be familiar with Microsoft Power Apps and basic data modeling principles. Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights.
What will you learn?
- You will learn how to get started with the Dynamics 365 customer experience suite, including working with Copilot in the Dynamics 365 customer engagement apps.
- You will learn how to work with Microsoft Dataverse, including managing environments, tables, columns, and solutions.
- You will learn how to create relationships, business rules, and calculated or rollup columns in Microsoft Dataverse.
- You will learn how to configure forms, charts, and dashboards in model-driven apps, and how to customize the command bar.
- You will learn how to import and export Dataverse data using Power Query, Word, and Excel templates.