MB-240 Microsoft Dynamics 365 Field Service Functional Consultant
Field service operations are complex. Managing mobile workers, scheduling the right resources, tracking assets in the field and keeping customers informed requires a system that is configured to reflect how your organisation actually works. Dynamics 365 Field Service is built for exactly this, and this one-day course gives you the functional knowledge to implement it effectively.
Delivered by Feridun Kadir, Microsoft MVP and MCT, this focused session takes you through the key components of a Field Service implementation, from initial configuration and pricing options through to resource scheduling, bookable resources and incident management. Feridun brings real-world field service implementation experience to every topic, helping you understand not just how to configure the system but why specific configuration decisions matter for large-scale deployments.
This course also supports your preparation for the MB-240 Microsoft certification exam.
Leave with the configuration knowledge and implementation clarity to deliver Dynamics 365 Field Service solutions that work in the field, not just in the demo.
1. Configure Field Service
- Introduction to Field Service
- Defining products and services
- Defining tax codes
2. Resource scheduling configuration
- Mapping and location information
- Configuring resource components
- Defining account preferences
3. Defining and configuring bookable resources
- Defining bookable resources
- Resource pools, crews, and facilities
4. Working with and configuring incidents
- Creating incidents
- Using service tasks
- Defining products, services, and skills
Calendar
| Webinar | Price | Actions |
|---|---|---|
| 12/08/2026 (09:00 - 16:30 CET/CEST) | € 450,00 | Register |
| 18/11/2026 (09:00 - 16:30 CET/CEST) | € 450,00 | Register |
Enjoy a discount and leverage your Companial Service Funds.
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Who is this course for?
IT professionals and functional consultants with experience or interest in delivering Field Service solutions for large-scale customers. A basic understanding of Dynamics 365 features, functionality and navigation is required.
What will you learn?
- What the key components of a Dynamics 365 Field Service implementation are and how they connect to support field operations
- How to define the products and services delivered to customers and configure the pricing options that fit your business scenarios
- How to configure resource scheduling to match the right people and skills to the right jobs
- How to define and configure bookable resources to reflect your organisation's workforce and resource requirements
- How to work with incidents, including how to template commonly reported issues for faster and more consistent resolution
- What organisational considerations drive Field Service configuration decisions and how to approach them systematically