Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Has Expired

Microsoft retired the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant certification on June 30, 2026. Microsoft's official course retirement records confirm there is no replacement certification.

You may see AB-250 (Dynamics 365 Contact Center AI Engineer Associate) mentioned alongside this retirement. AB-250 is not a successor to MB-240 — the two cover entirely different Dynamics 365 products. MB-240 focused on scheduling and equipping frontline technicians for on-site service; AB-250 covers AI-powered contact center operations — voice, chat, and digital channels, routing, and agent-assist. There is no overlap between the two, and AB-250 is not a suitable learning path for anyone looking to build or maintain Field Service skills.

Still want to learn Field Service skills?

Our Field Service training remains available — now run as a content-only course, since it no longer leads to a Microsoft certification. It's taught by MVP Mark Christie and continues to cover the full Field Service implementation lifecycle: scheduling and resources, service agreements, work orders, customer assets, and the Field Service mobile app.

Frequently asked questions

What replaced the MB-240 certification?
Nothing. Microsoft's official records confirm there is no replacement certification for MB-240.

Is AB-250 related to MB-240?
No. AB-250 (Dynamics 365 Contact Center AI Engineer Associate) covers an entirely different product — AI-powered contact centers, not Field Service. It is sometimes mentioned alongside the MB-240 retirement for partner-scoring purposes only, not because it teaches related skills.

Is my MB-240 credential still valid?
Yes, an earned MB-240 credential remains valid on your record. However, the exam can no longer be taken.

Where can I still learn Field Service skills?
Our Field Service training remains available as a content-only course, taught by MVP Mark Christie, covering the same implementation skills as before — without a Microsoft certification at the end.