Build Multi-Agent Workflows for Complex Business Processes
How do you turn a multi-agent prototype into a reliable business workflow?
In this practical session, Nikola Pancic demonstrates a multi-agent system built in Microsoft Copilot Studio. Follow a live credit and pricing decision workflow spanning Dynamics 365 Business Central and Dynamics 365 Sales, and see how specialized agents coordinate their work.
The session addresses two key implementation challenges: passing data reliably between agents and designing maintainable logic that guides workflow decisions without hardcoded conditionals.
Explore governance considerations, including permissions for individual agents, isolation boundaries and safer update strategies. You’ll leave with a reference workflow blueprint you can adapt to your own ERP and CRM processes, along with ideas for applying multi-agent AI in customer implementations.
1. Introduction to Multi-Agent ERP Workflows
- When to use multiple specialized agents
- Common challenges beyond the prototype
2. Designing the Workflow in Copilot Studio
- Agent roles and coordination
- Credit and pricing scenario across Business Central and Dynamics 365 Sales
3. Live Demonstration
- Following the workflow from request to decision
- Passing data reliably between agents
4. Governance and Maintenance
- Permissions per agent and isolation boundaries
5. Applying the Blueprint
- Adapting the workflow to other ERP and CRM processes
- Key takeaways and Q&A
Calendar
| Webinar | Price | Actions |
|---|---|---|
| 25/02/2027 (16:00 - 17:00 CET/CEST) | € 75,00 | Register |
Enjoy a discount and leverage your Companial Service Funds.
This course is part of the following learning journeys:
- AI Learning Journey
- Business Central Consultant Learning Journey
- Business Central Developer Learning Journey
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Who is this course for?
Developers, functional and technical consultants, solution architects, and decision-makers looking for practical ways to apply AI agents to ERP and CRM processes.
What will you learn?
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Understand how specialized agents can collaborate in a business workflow.
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Explore a credit and pricing decision scenario spanning Business Central and Dynamics 365 Sales.
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Pass data reliably between agents.
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Design maintainable decision logic without relying on hardcoded conditionals.
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Apply governance principles, including granular permissions, isolation boundaries and safer updates.
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Adapt a reference workflow blueprint to your own ERP and CRM scenarios.