Empowering Business with Microsoft Copilot and Copilot Studio
Microsoft Copilot is reshaping how professionals work across every business application in the Microsoft ecosystem, and knowing how to use, configure, and extend it is rapidly becoming a core consulting and leadership skill.
This comprehensive, self-paced course takes you from the fundamentals of AI and Copilot through advanced prompting techniques, Copilot across Microsoft 365 and Dynamics 365 applications, Copilot Studio custom assistant design, Azure OpenAI integration, and business strategy. Built around real-world scenarios and hands-on assignments, the course covers more than twenty Microsoft applications where Copilot is embedded, including Excel, Word, Teams, Outlook, Power Platform, Business Central, and Customer Engagement apps.
You also learn how to design, build, and publish your own Copilot assistants using Copilot Studio, connecting knowledge sources, topics, actions, and agents.
A team of certified instructors is available throughout to support you, and the course is developed in partnership with Digital Bricks, a specialist AI education partner.
You complete the course with a certificate, badge, and a comprehensive set of additional resources to support ongoing adoption and implementation work.
1. Set up & manage Microsoft Copilot
2. Prompt Engineering
3. Governance & Security
4. Change Management & Adoption
5. All Microsoft 365 Copilot (Teams, Excel, etc.)
6. All Dynamics 365 Copilots ( D365 Sales, Business Central, etc.)
7. Learn how to build your own AI Agent
8. Dynamic Chaining
9. RAG
10. Industry Use Cases
11. Microsoft Viva
12. Conversational Flows
13. Automation
14. Actions
This course is part of the following learning journeys:
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Unlimited access to all courses, Learning Journeys and ongoing instructor support
Why switch to a subscription?
- More training for less budget
- Stay relevant in a fast-changing industry
- Courses created by MCTs and MVPs
- Faster onboarding for new hires
- Guidance for all certifications
Who is this course for?
This course is designed for IT professionals, business leaders, AI and automation specialists, strategic decision-makers, and key users who want to build practical Microsoft Copilot expertise across business applications and beyond. Completing the Responsible AI Management Practices course before starting this one is recommended, as it provides the governance and ethical foundation that underpins responsible Copilot adoption.
What will you learn?
- What Microsoft Copilot is, how it fits within the broader Microsoft AI landscape, and how to set it up and align licensing for business use.
- How to write effective prompts using a full range of techniques, from basic prompting principles through advanced methods including chain-of-thought prompting, summarisation, classification, and temperature control.
- How to use Copilot across Microsoft 365 applications including Excel, Word, PowerPoint, Outlook, Teams, and OneDrive, as well as in Dynamics 365 Customer Engagement, Finance and Supply Chain Management, and Business Central.
- How to design and build custom Copilot assistants in Copilot Studio, including knowledge sources, custom topics, system topics, actions, agents, and authentication setup.
- How to extend Copilot using Azure OpenAI services, including deploying models, configuring Azure AI Search, and connecting storage accounts to create knowledge-based assistants.
- How to develop a Copilot business strategy, address governance and data privacy requirements, and future-proof your organisation's AI adoption approach.