Microsoft Certified: Dynamics 365 Fundamentals (CRM)
The Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification is the ideal starting point for anyone looking to understand the customer engagement capabilities of Dynamics 365.
It covers how to unify customer profiles and personalize customer journeys with Dynamics 365 Customer Insights, manage the full sales order lifecycle with Dynamics 365 Sales, support customers through case management with Dynamics 365 Customer Service, and schedule and complete work orders with Dynamics 365 Field Service — including how Microsoft 365 Copilot can assist across each of these areas.
No prior experience is required, making this a true beginner-level certification. It is an excellent stepping stone toward more advanced role-based Dynamics 365 certifications.
Trainings that prepare you for this certification
Follow these courses to build the knowledge and skills needed to pass the Microsoft Certified: Dynamics 365 Fundamentals (CRM) exam.
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