MB-240 Microsoft Dynamics 365 Field Service Functional Consultant
MB-240 Microsoft Dynamics 365 Field Service Functional Consultant: Comprehensive Training and Exam Preparation
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects.
Schedule:
- Date & Time: The sessions are scheduled from 09:30 to 16:30 CET (08:30 to 15:30 GMT). Please mark your calendars and join us for this enlightening journey.
You will learn how to:
- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.
- Configure the system to support resource needs.
- Define commonly reported issues and template them for easier consumption.
1. Configure Field Service
- Introduction to Field Service
- Defining products and services
- Defining tax codes
2. Resource scheduling configuration
- Mapping and location information
- Configuring resource components
- Defining account preferences
3. Defining and configuring bookable resources
- Defining bookable resources
- Resource pools, crews, and facilities
4. Working with and configuring incidents
- Creating incidents
- Using service tasks
- Defining products, services, and skills
Calendar
| Webinar | Price | Actions |
|---|---|---|
| 20/05/2026 (09:00 - 16:30 CET/CEST) | € 450,00 | Register |
| 12/08/2026 (09:00 - 16:30 CET/CEST) | € 450,00 | Register |
| 18/11/2026 (09:00 - 16:30 CET/CEST) | € 450,00 | Register |
Enjoy a discount and leverage your Companial Service Funds.
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Who is this course for?
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Prior knowledge: basic understanding of Dynamics 365 features, functionality, and navigation.